Senior Digital Account Manager

On offer is an exciting opportunity to head up our Account Management at TradiesGO. We are a market-leading, niche agency that only works with the trades and construction industries. Our clients are electricians, plumbers, mechanics, builders and maybe even the odd candlestick maker.

We are a female lead, young and fun agency that specialises in lead generation for trade and construction businesses. We provide an end-to-end digital marketing system for Australian & New Zealand businesses that achieves amazing results for over a decade – our clients love us!You’ll be working closely with our project management team to ensure our clients are stoked and their marketing strategies are being fulfilled.

Your main responsibilities will be:

• Provide portfolio updates to Senior Management regularly to ensure KPIs and targets are on track.
• Manage internal/external communication requirements and correspondence for any campaign 
• Ownership of AD Reporting, Admin Day reporting and weekly contact requirement tracking by you and the wider department.
• Ensure excellence in client service delivery for all clients.
• Ensure quality management and communications for campaigns within the portfolio.
• Proactively planning to grow and retain campaigns within your group portfolio.
• Ensure retention targets of direct reports are achieved
• Conflict resolution

Who we are looking for:

• 2-3 years experience in Account Management/Senior Account Management, Client Services/Client Management in the digital marketing space.
• A strong understanding of multi-channel digital campaigns
• Deep Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds 
• Demonstrated ability to manage multiple projects and tasks within set timeframes
• Experience with strategy development and execution 
• Agency experience 
• Proven track record in conflict resolution, client retention and portfolio growth
• Relationship builder who can quickly build rapport with all types of people
• Ability to understand and overcome challenges with your clients
• Solutions and outcomes focused
• Excited about working in an always-changing and evolving industry
• Can manage multiple projects and work with various teams in a fast paced environment
• Attention to detail
• Have a positive and can-do attitude

About TradiesGO:

• We’ve been in business for over 12 years
• We’re the largest digital agency and market leader in our space
• We are in a significant growth phase and have a lot of scope for future employee progression
• We hire on attitude, only good humans may apply
• Our marketing strategies work and our clients love us
• Our team is amazing. We get the job done and have fun whilst doing it. We are solutions and innovation focused. We don’t give our clients a marketing strategy that we haven’t tested on ourselves first.
• Our office is located in North Sydney (3 minute walk from either Milsons Point or North Sydney train stations). Awesome fitout, great kitchen and showering facilities. Solid coffee and feeds from the cafe located inside the building
• We offer hybrid working roles once an employees probationary period has been successfully completed 

If this sounds like your jam, send through your cover letter and resume and we’ll be in touch.

TradiesGO is an equal-opportunity employer, so by working for us, you’ll be part of an organisation that supports diversity and inclusion.